Returns Policy

What is your Returns Policy?

Thank you for shopping with us. If you are not entirely satisfied we will endeavour to assist in every way. You may contact us by telephone – 01773 716 237 – or email at info@aquamatdogtowel.com.

Non-faulty Goods Returned for Replacement (such as alternative size/colour) or Refund:  You have 8 days to return an item from the date you receive it. Please contact us before you return item. Please ensure such items are returned to us in original packaging and in an unused and re-saleable condition. Please enclose copy of receipt and state when and where purchased.  Once your return has been inspected and accepted for replacement or refund ,we will replace or refund items so returned but make an additional charge for any increased value and also for the additional postage to send goods to you.  Please email or telephone for full instructions and additional charges to be levied before returning items. An intention to return goods purchased on line must be advised to us within 8 working days of receipt of such goods. We recommend all items returned to us be sent by a service that obtains a signature as proof of delivery, as we cannot consider replacement, repair or refund unless such goods are received by us.

In the unlikely event you receive/purchase items you find to be faulty: Please email full details of problem with photographs before returning goods to us . We will deal with your message promptly. When returning goods to us, please enclose receipt and state when and where goods purchased. It is our intention as well as our responsibility to refund or replace or repair as appropriate items subject to a manufacturing fault, but we cannot accept responsibility for wear, tear and depreciation or damage caused by incorrect or inappropriate use of goods. In the event of a manufacturing fault being established, we will refund reasonable return postage in addition to the cost of the item or the replacement of the item. We recommend all items returned to us be sent by a service that obtains a signature as proof of delivery, as we cannot consider replacement, repair or refund unless such goods are received by us.

 

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