Delivery & Returns

We use a Royal Mail signed for service, which means your delivery must be signed for and cannot be left without a signature. If you request goods be left in a particular place such request will be dependent on your relationship with your postman as to whether he will comply with your request without receiving a signature, but in such circumstances and where Royal Mail declare goods have been delivered we are unable to accept claims for non-delivery.

Your Security on Payment

PayPal – You do not need a WORLDPAY account. If you pay via our website then we use these facilities for your security.  This means we do not see and we are unable to keep or store any of your sensitive financial information. Thus, you do not need to worry about the security of our computer systems and the security of our computerised systems does not impact your information.  This organisation has exceedingly strong security systems to protect you. If you follow the payment procedure, you will be given options for payment. You can use any credit or debit card without an account. Worldpay will handle the payment (their security is exceptionally strong). You will also be given the option to pay using your account or you may set up an account. You do not need to use these latter two options if you simply wish to use your own credit or debit card.

Telephone Payments – We do not store any of your financial information on a computer. Thus, you do not need to worry about the security of our computer systems.   Your financial information will be taken only by directors of the company or our accounts supervisor. We make a temporary record of your information on paper, but at the end of each day all such information is incinerated. We have no record of your details beyond the day of your purchase.

What are your postage charges?

Our postage delivery charges are set for deliveries within the United Kingdom. We use a Royal Mail signed for service, which means your delivery must be signed for and cannot be left without a signature. For deliveries outside the UK we would ask you to email details of what you would like to purchase and we will raise an invoice via PayPal to reflect delivery to your address. We despatch items promptly, but cannot guarantee delivery dates as transit time will be in the hands of carriers.

What is your Returns Policy?

Thank you for shopping with us. If you are not entirely satisfied we will endeavour to assist in every way. You may contact us by telephone – 01773 716 237 – or email at info@aquamatdogtowel.com.

Non-faulty Goods Returned for Replacement (such as alternative size/colour) or Refund:  You have 8 days to return an item from the date you receive it. Please contact us before you return item. Please ensure such items are returned to us in original packaging and in an unused and re-saleable condition. Please enclose copy of receipt and state when and where purchased.  Once your return has been inspected and accepted for replacement or refund ,we will replace or refund items so returned but make an additional charge for any increased value and also for the additional postage to send goods to you.  Please email or telephone for full instructions and additional charges to be levied before returning items. An intention to return goods purchased on line must be advised to us within 8 working days of receipt of such goods. We recommend all items returned to us be sent by a service that obtains a signature as proof of delivery, as we cannot consider replacement, repair or refund unless such goods are received by us. We do not reimburse the carriage/postage cost incurred returning goods to us.

In the unlikely event you receive/purchase items you find to be faulty: Please email full details of problem with photographs before returning goods to us . We will deal with your message promptly. When returning goods to us, please enclose receipt and state when and where goods purchased. It is our intention as well as our responsibility to refund or replace or repair as appropriate items subject to a manufacturing fault, but we cannot accept responsibility for wear, tear and depreciation or damage caused by incorrect or inappropriate use of goods. In the event of a manufacturing fault being established, we will refund reasonable return postage in addition to the cost of the item or the replacement of the item. We recommend all items returned to us be sent by a service that obtains a signature as proof of delivery, as we cannot consider replacement, repair or refund unless such goods are received by us.